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"When we were launching Ireland’s first regional radio station, I had no
hesitation in buying Myriad; Scoop and Powerlog."
Kieran McGeary,
Launch director, Beat 102-103, Waterford, Ireland. |
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Welcome To P Squared Support
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 Support News |
Last Updated
27 January 2012 |
Latest Support News:
- New! Myriad,
Myriad Network and OCP v3.6.2 are now available as
Fully Supported versions. Click here for more information.
-
Software Support Policy
Updated to reflect Windows 7 Support. Click
here for more information.
- File Monitor v1.0
Beta release. Click
here
for more information.
- Support Policy updated to show Out of Hours Support fees.
Click
here for more information.
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Product Support
Centres |
| Each P Squared product has it's own dedicated Support Area
with links to download the latest versions as well as manuals,
walkthroughs and "How-To" sections as well as links to the products
discussion areas in the Community Forums. Our most popular
Products Support Centres are:
Click here for a full list of
all the available Products and the latest versions |
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Community Forum |
| The
P Squared
Community Forum
is provided for both users of P Squared Products to obtain
technical support as well as discuss their operation with other
users. As a public forum, it's also a useful place for people
thinking about investing in a P Squared Product to find out what
other users think The FAQ and announcements sections are open to all, but to
read the other areas you will need to use the "Register" link in the
top right corner of the Forum's webpage. |
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Contacting Support |
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Before contacting P Squared, always check the
FAQ
section of the Forum as the answer may already be there! We use a
custom designed Support Management system used to track ALL support
requests that automatically logs all phone calls and support emails and
the engineers then add notes about each request. To help us help you
(ugh!) please try to have your P-SQUID (your P Squared Account
reference) to hand when you get in touch with us. It helps if you can
include your P-SQUID in any emails as well - i.e. "My P-SQUID is
BOBRADIO"
For product support, please contact P Squared with a description of
your problem, the software product and version number and any error
messages that you have received. Alternatively you can call us on (+44)
(0)1482 350700. You should familiarise yourself with our
Technical Support Policy
Technical Support Hours: Monday - Friday, 9:30am - 5:00pm UK time.
Closed UK national holidays. We do offer an out of hours support line -
details are on the above number.
E-mail problems/questions to
support@psquared.net
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License Codes |
| If you need a License Code for a P Squared product,
email licenses@psquared.net
giving your current Licensee Name, your company's name (if
applicable) and contact details including a telephone number we can
reach you on if necessary. For more information about
P Squared
Licensing, click here. |
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Other Support Information |
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Click here to read the P
Squared Software Support Policy
Click here to read our Support
and Installation/Site Visit Policy
Latest Updates & Full List Of Current
Product Version Numbers
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Remote Control Solutions |
| Sometimes it's easier for P Squared Technical Support to
'remote control' your computer to help you diagnose and fix
problems. We use several different Remote Control Solutions
depending on the specific situations, but some of the most popular
are listed here.
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