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Visit Stand B63

23rd & 24th
April 2010
Manchester Central
(GMEX)
Manchester, UK
"When we were launching Ireland’s first regional radio station, I had no hesitation in buying Myriad; Scoop and Powerlog."

Kieran McGeary,
Launch director, Beat 102-103, Waterford, Ireland.
 

 

Welcome To P Squared Support

Web SliceSupport News

Last Updated 09 March 2010

Latest Support News:

  • New! Myriad Remote Voice tracking and Remote Edit Server v3.5.12 Beta release. Click here for more information.
  • New! Myriad Advert Manager v3.5.12 Beta Release. Click here for more information.
  • New! Myriad v3.5.12 Beta Release. Click here for more information.
  • New! Auto-Importer v3.5.12 Beta Release. Click here for more information.
  • New! Windows 7 Support Statement
  • Myriad v3.5.9 is now available as a fully supported 'Full Release'. Click here for more information.
  • Support Policy updated to show Out of Hours Support fees. Click here for more information.

Product Support Centres
Each P Squared product has it's own dedicated Support Area with links to download the latest versions as well as manuals, walkthroughs and "How-To" sections as well as links to the products discussion areas in the Community Forums.

Our most popular Products Support Centres are:

Click here for a full list of all the available Products and the latest versions

Community Forum
The P Squared Community Forum is provided for both users of P Squared Products to obtain technical support as well as discuss their operation with other users. As a public forum, it's also a useful place for people thinking about investing in a P Squared Product to find out what other users think

The FAQ and announcements sections are open to all, but to read the other areas you will need to use the "Register" link in the top right corner of the Forum's webpage.

Contacting Support
Before contacting P Squared, always check the FAQ section of the Forum as the answer may already be there! 

We use a custom designed Support Management system used to track ALL support requests that automatically logs all phone calls and support emails and the engineers then add notes about each request. To help us help you (ugh!) please try to have your P-SQUID (your P Squared Account reference) to hand when you get in touch with us. It helps if you can include your P-SQUID in any emails as well - i.e. "My P-SQUID is BOBRADIO"

For product support, please contact P Squared with a description of your problem, the software product and version number and any error messages that you have received. Alternatively you can call us on (+44) (0)1482 350700. You should familiarise yourself with our Technical Support Policy

Technical Support Hours: Monday - Friday, 9:30am - 5:00pm UK time. Closed UK national holidays. We do offer an out of hours support line - details are on the above number.

E-mail problems/questions to support@psquared.net

License Codes

If you need a License Code for a P Squared product, email licenses@psquared.net giving your current Licensee Name, your company's name (if applicable) and contact details including a telephone number we can reach you on if necessary. For more information about P Squared Licensing, click here.

Other Support Information 
Click here to read the P Squared Software Support Policy

Click here to read our Support and Installation/Site Visit Policy

Latest Updates & Full List Of Current Product Version Numbers

 

 

 
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